Let’s get one thing straight: FirmMatters didn’t start in a boardroom. It started on the phone. In the support queue. In the “let me just check on that for you” conversations where you already know the answer is going to disappoint someone — because the product, pricing, licensing [insert latest frustration trigger here] decision was made three floors up by someone who’s never logged into the software.
Four of us. Decades of combined experience in legal technology, accounting software, and firm operations. We didn’t build our careers in corner offices. We built them in the trenches. On support calls. In implementation sessions. Meeting with law firm staff who just needed something to work and having to get creative because the product wasn’t going to meet them halfway.
When you spend years as the bridge between a vendor’s promises and a firm’s reality, you learn two things: exactly what firms actually need, and exactly how often that gets ignored.
We got tired of being the apology.
Meet the Team
Lawrence Beharry — Managing Director
Close to 30 years in legal accounting software. Nearly two decades at LexisNexis working with PCLaw and eDiscovery solutions at LexisNexis, followed by almost eight years at ActionStep/Soluno. Has probably troubleshot more trust account reconciliations than most people have had hot meals. Left corporate life deliberately — not to retire, but to stop watching good ideas get shelved because they didn’t fit someone’s quarterly target.
Chaman Dhaliwal — Director of Operations
The one who makes sure things actually happen. Chaman brings operational discipline without the bureaucratic baggage — the kind of person who can look at a workflow and tell you exactly where it’s bleeding time and money, then fix it before lunch.
Sasha Rickman — Director of Client Relations
If you’ve ever felt like your software vendor forgot you existed after the contract was signed, Sasha is the antidote. Client relationships aren’t a department for us. They’re the whole point. Sasha makes sure no firm we work with ever wonders whether anyone’s listening.
Nicky Jakhu — Director of Finance
The one who keeps us honest — with the numbers, with the strategy, with the “can we actually afford to do that right now” conversations every startup needs but most avoid. Nicky makes sure our ambition stays tethered to reality.
Why FirmMatters Exists
Here’s what happens at most legal tech companies: a small group of people who actually understand law firms gets hired to support and implement the product. They do great work. The product grows. Then the company grows. And somewhere between the next funding round and the next quarterly earnings call, the people making product decisions stop being the people who’ve ever had a firm administrator crying on the phone because month-end won’t balance and the feature they were promised six months ago still isn’t there.
Features get prioritized by deal size, not by need. Pricing gets restructured to extract, not to serve. Support gets offshored or automated. And the clients — the firms — become line items.
We’ve all lived that cycle. Multiple times. From the inside. With a headset on.
FirmMatters is what happens when the people who actually know this industry stop waiting for permission. We’re a Canadian company with broad understanding of North American law firm practice’s needs. Four equal partners. No outside investors telling us to chase enterprise logos. No board meetings where someone asks why we’re spending time on a 12-lawyer firm instead of a 200-lawyer one.
We serve law firms across Canada, the US, and beyond — with consulting, legal bookkeeping, software implementation, and our own reporting SaaS tools built specifically for the firms that the big vendors forgot.
The Wink
If you’ve ever been on a vendor call where someone read you a roadmap full of features that never shipped, or sat through a “partnership” meeting that was really just a price increase with a PowerPoint — you’re our people.
We’re not here to disrupt anything. We’re here to do the work properly. The way it should have been done all along — by people who actually pick up the phone.
Welcome to FirmMatters. Onwards.
Want to talk shop? Reach out at firmmatters.ca/contact.html. We answer our own emails.